Touch Panel PC Case Study – Optical Retail

eTILE 19M-FW

eTILE Series

Why AOPEN?

Panel PC Function
Long-Term Partnership
Imaging Service

Device Features

10-Point Touchscreen
Anti-Glare Screen
Custom White Design

Optical Retailer Looking To Transform Their Customer Experience

A large optical retailer based in France, with over 7,000 stores worldwide, wanted to digitise elements within their store.

With a clear vision of what they wanted to achieve, this popular retailer wanted a plug and play digital solution that would work as soon as the device was connected, but also one that was compatible to use with their own software.

Their aim was to have a new digital solution that would help employees to key in customer orders easily, as well as help customers, choose and order glasses via a touchscreen. They also wanted the digital solution to be able to sign off the optometrist’s prescription or order with a digital signature.

Simple. Digital. Effective.

Touch Panel PCs Provide Innovative Business Solutions

To transform this current optical retailer’s business and customer processes, the answer was simple: a touch panel PC.

With the 19’’ panel PC, the AOPEN eTILE 19M-FW, they could achieve true digital transformation and innovate their current optical retail processes.

This touch panel PC device has a 10-point touchscreen enabling an optometrist's digital signature to easily be keyed in when needed. This helped speed up the process of ordering glasses prescriptions for repeat and new customers.

The eTILE 19M-FW has an all-in-one PC touchscreen combined with IP65 dust and waterproof grade. All of which has been specially designed for use in commercial environments, such as this optical retail store, and allows for multiple people to interact with the screen. Perfect for when the shop floor is getting particularly busy!

On top of all these incredible features that this panel PC offers, the eTILE is available in a sleek, white design with an anti-glare screen - ideal for this retail environment where people may be wearing glasses when using the touchscreen and who are actively looking to improve their sight.

Contact The AOPEN Team

Interested in finding a digital solution to transform your retail processes and enhance customer service experiences? Talk to the AOPEN team today, we’d love to help. Alternatively, you can browse our full range of touch panel PCs.

Let’s chat - send an enquiry through to request@aopen.com, or give our friendly team a call on + 31 (0)73 646 6400 - we'd be happy to help!