Touch Panel PC Case Study – Outdoor Kiosks

eTILE 15M-FB

eTILE Series

Why AOPEN?

Customising Abilities
Imaging Services
Extended Warranty Option

Device Features

10-Point Touchscreen
All-In-One PC
Windows 10

Contactless Business Solution Required In Response To Coronavirus Pandemic

A well-known car dealership in France, with over one hundred locations across the country, wanted an outdoor touch screen kiosk.

They wanted this touch panel PC device to avoid direct physical contact between their employees and customers, particularly during the coronavirus pandemic. This forward-thinking response meant that their regular dealership services could remain operational during an uncertain time, alongside also providing safety by minimising contact to all.

The outdoor kiosk was to be placed outdoors on a stand to allow normal business operations to go ahead. It would allow withdrawals and enable the return of car keys for purchases, leased vehicles or cars held for maintenance purposes.

One positive to draw from the coronavirus pandemic is that it has been a catalyst for new technology uses and process improvements for businesses. By using innovative technology, this car dealership was able to change the way their industry conducts business operations, and remain functional in a particularly challenging time. Not only this, but the touch panel technology helped speed up processes and was seamlessly integrated.

Innovative Panel PC Technology Designed To Improve Business Processes & Keep People Safe

The solution for keeping staff and customers safe as well as improving business processes for this car dealership was the eTILE 15M-FB with a Windows 10 image.

The process works very simply. Let’s break it down.

A customer makes an appointment online or via the phone. The car dealership then sends the confirmation and a reminder the day before via text message with an access code.

In case of car maintenance, the customer can validate their invoice, pay online and receive the code for the outdoor kiosk to access the car keys.

In case of a rental car, the customer is matched to a car and can pick up the keys from the outdoor kiosk using the access code received by phone.

Once the car needs to be returned, the keys can easily be put back into the kiosk lockers and the invoice and payment are done online.

Reactive Thinking Leading To New Tech With Great Benefits

The safety of staff and customers are at the forefront of this technological advancement in the automobile retail industry.

In the case of a global pandemic, such as the one we had in 2020 and 2021, contactless business solutions are essential to keeping a business running.

This period of time requires innovative thinking and companies that can implement innovative technology. In the case of this particular car dealership, the employees and the customers are kept separate, making this solution safe and customers and employees safe as well.

Contact AOPEN Today

AOPEN specialise in offering reliable panel PCs that are powerful and capable of delivering innovative solutions to improve your business processes.

If you’re interested in finding out more about how an all-in-one touch panel PC or an outdoor kiosk can help you, browse our full range of products. Alternatively, you can send an enquiry through to our team via request@aopen.com, or give us a call on +31 (0)73 646 6400.